Shipping & Returns
Please see below a breakdown of our Shipping Policy. Please note these Shipping times may vary during Sales and Promotional periods.
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HOW LONG DOES UK SHIPPING TAKE?
Standard shipping in 2-4 working days for all delivery estimates are based on orders placed before 4pm U.K time.
HOW LONG DOES INTERNATIONAL SHIPPING TAKE?
Please note that international shipping times will range depending on the country. We expect these time frames cannot guarantee these delivery times as it depends on the courier service in your resident country.
For any other territories that you would like specific delivery information please contact us.
Shipping may take an extra 2-4 days during sale and promotion periods due to a higher number of orders.
HOW MUCH DOES SHIPPING COST?
The standard shipping fee is $6.99 for all locations.
WHICH COUNTRIES DO YOU SHIP TO?
We ship to all countries except for Afghanistan, Andorra, Bahrain, Canada, Ecuador, Finland, Iceland, India, Iran, Iraq, Malaysia, North Korea, South Korea, Norway, Pakistan, Russia, South Africa, Sweden and United Arab Emirates.
HOW CAN I CHECK MY ORDER STATUS?
After your order is dispatched you will be sent tracking information. You can also check your order status on Tracking Order.
CAN I MAKE A RETURN?
We are happy to accept returns if you've changed your mind within 21 days of your order arriving. Apparel must be unused and in its original packaging with labels attached. Supplements must be unopened. Unfortunately we can't accept returns once opened and the tamper seal is broken, unless the item is faulty. If you have concerns around a product fault, either supplements or apparel, please contact our customer experience team at contact@wompu.com Please note we do not cover the cost of a return unless due to fault. Please allow up to 48 hours for processing once your return has been received back at our warehouse. Currently our returns platform does not support international returns or exchanges. Should you wish to do so internationally, please contact our customer experience team at contact@wompu.com
HOW DO I RETURN AN ITEM?
To make a return, please contact customer support at contact@wompu.com
HOW DOES THE 'MONEY BACK GUARANTEE' WORK?
We want you to be completely happy with your purchase and returning your item for a refund couldn't be simpler.
We now offer a money back guarantee (excluding shipping costs) provided you have;
Purchased the product directly from our site (wompu.com)
- You have followed the usage instructions everyday for 30 days
- You have not felt one of the intended benefits as outlined below
- You return any of the unused product and the jar and packaging to us